For after hours emergency maintenance affecting common property in your building please call:
New South Wales Strata Management provides an after hours emergency maintainance service called Community After Hours. This service operates from 5.00pm to 8.30am Monday to Fridays, on weekends and public holidays. One of our experienced Community After Hours emergency staff will answer your call and assess your emergency situation. If deemed necessary, they will then arrange a qualified contractor to visit your building.
We have found over the years that assessing the emergency can save Owners’ Corporations considerable cost in call-out charges as in many cases the repair can wait until normal business hours where normal charges apply.
There is NO fee to call this service. NSW Strata Management provides you access to our after hours call centre free of charge, as part of our comprehensive strata management services. All contractors used by Community After Hours emergency service are listed on the Community Select database of registered, insured contractors. All work on common property carried out by contractors assigned by Community After Hours emergency will be invoiced directly to your Owners Corporation.
What is Community After Hours?
Community After Hours is an emergency call centre service offered by NSW Strata Management to its clients, where trained staff answer emergency maintenance calls. The service can assist you with all after hours emergency issues affecting common property in NSW Strata client properties in New South Wales.
Benefits using Community After Hours:
How Community After Hours operates:
Experienced Community After Hours Emergency staff will aim to assess whether the issue is a common property or lot owner property, ascertain how critical the problem is, and either offer a temporary solution or arrange (where available) a Community Select registered, fully insured contractor to attend the property
The contractors will attend the site, rectify and/or make safe the issue and will liaise with your NSW Strata Manager if further work is required.
Any feedback on the Community After Hours emergency service is welcome and can be emailed to firstname.lastname@example.org