The quickest and safest way to pay your levies is either:

DEFT Online

Pay over the internet via DEFT Online at www.deft.com.au by direct debit or credit card. Paying by credit card may incur a surcharge which is paid to DEFT Payment Systems and not your strata plan.

To pay by direct debit, you will firstly need to register your bank account details at www.deft.com.au or complete a Direct Debit Registration Form. Contact our office on 9890 1841 for a copy.

Once registered for direct debit, you will be able to make one-off levy payments or schedule future payments. You will also be able to view your schedule of past and future payments. You remain in complete control of when and how much you want to pay.

DEFT Phonepay

Pay via DEFT Phonepay by direct debit or credit card by ringing 1300 301 090 or International +612 8232 7395.

Again, to pay by direct debit you will need to pre-register your bank account details at www.deft.com.au

If you have any problems contact DEFT Payment Systems on 1800 672 162, or our office on 02 9890 1841.
 

By contacting your participating financial institution (via telephone or internet) you can make payment from your cheque or savings account only. When prompted, simply enter the biller code and customer reference number shown on your levy notice. Your payment will be credited to your levy account overnight, however, if you make your Bpay payment after normal business hours, some financial institutions will not process these transactions until the following day which means your levy payment could be delayed. Remember to record your payment and receipt details.

Take the levy notice intact with your payment to any Australia Post office. You will be given a customer receipt which must be retained as proof of payment. Many post offices are open on Saturday mornings.

Levies can also be paid by forwarding your payment to our office (PO Box 2102, North Parramatta 1750). However, your payment could be delayed within the postal system.

All cheques should be made payable to your Scheme or Association.

Levy Notice - Your levy notice will be forwarded approximately two weeks prior to the due date. The notice will list the levy due, interest on outstanding contributions and any miscellaneous charges.

Levies are due on the first day of the quarterly period (or other period as decided by the owners). Special levies are due on the date shown on the notice.

Interest - If payment is not made one month after the due date, interest is charged at the rate of 10% in accordance with relevant legislation.

Enquiries - If you have any queries regarding your levy account, contact the Accounts Department on 9890 1841.

For all other enquiries, contact the strata manager for your scheme.