New South Wales Strata Management has over 20 years of experience in the management of strata and community title schemes. We commenced business in 1991 and have grown to become one of the leading strata management companies in NSW.
Our experience in strata and community title management covers the entire Sydney metropolitan area and in many parts of regional NSW. We are licensed solely and specialise only in strata management services, and we are a longstanding member of Strata Community Australia (NSW). The types of properties currently under our management include residential units, townhouses and villas, commercial units including small shopping centres, industrial units, mixed-use schemes, office blocks and professional suites.
WHAT STRATA SERVICES DOES NSW STRATA MANAGEMENT PROVIDE?
Community Hub website
Community Hub is an online web portal service allowing NSW Strata Management clients access to their property and Owners Corporation information via a secure login. It is easy to use, and offers 24 hour secure access to information including:
Individual owners will need to register for the service by visiting the Community Hub website at www.communitye.com.au/nswstratahub.
Community Select website
NSW Strata Management manages an exclusive directory listing of registered, insured and experienced contractors with Community Select - which can be found online at www.communitye.com.au/select. Through the use of only pre-screened and registered contractors, our clients can expect quality workmanship and peace of mind.
Community After Hours
NSW Strata Management provides an after hours emergency repair call centre service for our clients. Community after Hours emergency operates from 5.00pm – 8.30am Monday to Friday, and 24 hours a day weekends and public holidays.
The service is available on 1300 665 639, and is free-to-call for NSW Strata Management clients for any common property repair issue, where included as part of the management agreement.
In addition to a fully integrated in-house repair and maintenance tracking system which helps identify recurring issues, NSW Strata Management clients can save money where our trained staff are able to advise on temporary measures to alleviate issues that can be dealt with more cost effectively during regular working hours.
Community Health & Safety
NSW Strata Management offers its customers a practical solution to minimise the risks to their scheme. This low cost solution provides:
Community Utilities is a service that is able to deliver significant cost savings on electricity, gas and water for strata and community title schemes.
Community Lifestyle Magazine
Community Lifestyle Magazine is a complimentary user-friendly digital magazine with the most up-to-date news about the strata sector. Learn about the latest industry developments which impact on your properties and useful information such as legislation updates.
You can subscribe to this by ticking the YES box for preference to receive marketing material in the included “Important Notice to Owners” form.
A well-run strata scheme is an asset to an owners corporation and makes for a pleasant place to live or work for every occupant. However, as an owner the pitfalls in managing your property are numerous. As strata managing agents, it is our job to understand these pitfalls so that we can overcome obstacles and protect your investment.
Every one of our clients has unique demands. We tailor our service to meet these demands and commit to delivering the service required to ensure the scheme is the best it can be. Our aim is to make life easier for our clients by providing a solution-based, efficient and exceptional strata management service that is much more than just maintenance and meetings.
Our approach ensures that when the time comes for an owner to sell their lot, prospective purchasers will see that the books and records have been accurately documented, the common property has been well maintained and the owners corporation finances reflect the lots interest in the property.
An owners corporation must carry out certain functions under the Strata Schemes Management Act 1996, such as maintaining common property, arranging building insurance, raising levies and managing by-law breaches.
We offer a fully comprehensive strata management service including the advice and support relating to the rights and obligations of the owners corporation, an efficient secretarial service to handle all correspondence and documentation, and a variety of industry leading facilities for processing owners corporation accounts, preparing reports and providing immediate access to information.
Experienced strata managers
We understand the need for an experienced strata manager who can provide the owners corporation with the expertise and advice for running a well-managed scheme. At New South Wales Strata Management, we have a large team of experienced strata managers who have developed an extensive background of strata management skills and are capable of handling schemes of all sizes.
All our managers have worked in strata management, property management or a diverse range of business and management enterprises. They have the necessary academic and management experience to carry out the functions of an owners corporation as required by the Strata Schemes Management Act 1996.
Our strata managers work hard to establish a sound working relationship with each Executive Committee member and to fully acquaint themselves with each complex under their supervision. Our managers understand the need for every owner to be able to discuss issues with the agent. Once appointed, our managers become a reliable contact and remain in constant communication with the owners corporation.
Each of our strata managers is certified by the NSW Office of Fair Trading and specially trained to deal with the everyday needs of a scheme. They are active members of Strata Community Australia (NSW) and receive ongoing education in the latest strata industry legislation to ensure the advice they provide is consistent with best practice.
Exceptional client service
We recognise the need for an experienced and responsive strata service that provides the expertise and determination to tackle what’s required for all types of scheme.
Our large team of strata professionals allows us to maintain a healthy manager-to-property ratio and to deliver a level of service that is professional, prompt and personal. You will always be able to speak to a person when you need them most, and accuracy and attention to detail by all staff is not only encouraged, it is a minimum requirement.
Our strata managers are supported by an efficient team of administration staff who provide everything our managers need to service each of their schemes effectively. We also maintain close relationships with professionals such as solicitors, insurance brokers, real estate agents and banks to ensure we deliver a high level of service to our clients.
Industry leading systems and technology
We take pride in our company systems and information technology and continue to search for initiatives that better serve our clients. Our service offerings include the use of Community Hub, an easy-to-access web portal, which makes it easier for owners to review documents such as meeting minutes and levy information, and to update information from their home computer.
The same web portal provides committee members and building managers with access to financial information about the scheme, an online service for invoice processing and approval of invoices, information about the progress of repairs and maintenance.
Clients and residents also have access to Community After Hours, an after hours emergency common property repair service, which operates from 5.00pm to 8.30am Monday to Friday, on weekends and during public holidays.
We also provide access for our clients to Community Select, an online directory of professional and trade service providers in the property industry. This allows lot owners to quickly access properly certified contractors and professionals for maintenance and remedial works at anytime of the day.
All clients also receive a free subscription to leading strata industry magazine, Community Lifestyle, which provides readers with the latest news and views on the industry.
New South Wales Strata Management Pty Ltd operates a separate trust account for each strata scheme within its portfolio and provide regular and transparent financial reporting.
Accurate and timely reports are vital in running a business and it's no different for a strata scheme. In fact, apart from the day-to-day contact involved in managing your property, financial reporting is probably the most vital aspect of communication between a managing agent and a strata or community scheme.
Every month, a nominated member of the Executive Committee receives a statement of all drawings from the trust account, together with a balance left in the bank. Every six months, a full report on the management of funds is sent to every owner in a format laid down by the Property, Stock and Business Agents Act, 1941.
Annual accounts are prepared for the scheme at the end of financial year together with a detailed list of all payments made. We can supply information to an owner at any time with regard to their levy payments, outstanding balances and accrued interest.
Secretariat & Administration
We handle all incoming and outgoing correspondence and documentation, attend all meetings of the Owners Corporation and executive committee as required, including the Annual General Meeting, and prepare and distribute meeting agendas and minutes.
We hold and supervise the use of the Common Seal, maintain the strata roll and record all notices and services served on the owners corporation. We also provide guidance on by-laws, legislation and by-law breach notices, liaise with law firms on drafting of by-laws and assist with mediation and resolution of issues.
We arrange periodic insurance valuations, provide guidance on competitive premiums, arrange quotes, assist with claims and arrange for renewals. We have relationships with a number of insurance companies and agencies, all of which offer comprehensive insurance packages for strata schemes.
Repairs & Maintenance
One of the most important functions of a strata manager is to ensure prompt attention to repairs and maintenance of the common property. We take a proactive approach to the maintenance and repair of buildings and it is our policy to always consult with the committee before any works commence.
We will ensure that all contractors engaged on behalf of a strata scheme are licensed for the work they will be doing and that they have current Public Liability and Workers Compensation insurance policies in place. If the contractor cannot meet this basic requirement, then we will recommend an alternative contractor that does comply. This policy ensures that the owners corporation have minimal exposure to claims.
Levy Notices & Reminders
We offer a secure online portal for our clients, who provides access to information on their building details and levy payment options. A levy notice is forwarded to each owner listed on the strata roll approximately two weeks before the levy falls due.
You will have an ability to receive your future levy notices online. Once you chose to receive your levies electronically, you will also be able to view your previous statements online.
Unpaid levies are a problem for any scheme, becoming more and more serious the longer they remain unpaid. If one or more owners do not pay their levies on time, the strata scheme will not be able to pay its way, jeopardising the investment of all the owners.
New South Wales Strata Management actively monitors unpaid levies every month and commences appropriate action to recover these monies. We use automated reminder notices to issue a friendly reminder to owners.
We also have an in-house debt collection service to manage overdue accounts and recover monies owed to you as quickly and efficiently as possible.